We want you to love your Vyne. If something isn’t right, you have 30 days from the day your order is marked “Delivered” in tracking to return it for a refund.
Email us at support@itsvyne.com with your order number and the item you’d like to return. We’ll reply with a prepaid return label and instructions. Please contact us before sending anything back, so we can match the return to your order.
Once your return arrives and has been inspected, we’ll issue the refund to your original payment method and email you to confirm. Your bank or card issuer may take a few business days to post it.
If you return an item because you changed your mind or didn’t like it, a $5.99 processing fee is deducted from your refund. There is no fee when an item is defective, damaged in transit or not what you ordered.
Please check your order when it arrives. If anything is defective, damaged or incorrect, email us with your order number and a photo and we’ll give you a full refund or a replacement, your choice, at no cost to you. After the 30-day return window, manufacturing defects are covered by our 90-day warranty.
If you return part of an order bought at a bundle price (2 or more cases), with the Protection Kit or with a promo code, the refund is adjusted so that you pay the regular price for the items you keep.
To switch to a different color or iPhone model, return the item you have and place a new order for the one you want.
Email support@itsvyne.com. We usually reply within 12–48 business hours.